It is possible to remain cordial in a crisis situation. Do not forget your manners during a confrontation or an argument, everyone has rights and they expect you to be right when righting wrongs.
Huh? What the fuck do you mean? Is that supposed to meansomething to me? Where there's confusion there's some truth so hopefully you can figure out what you're talking about and meet me back here to explain exactly what it is you're trying to get at?